Refund and Returns Policy
1. General Policy
At citydomains, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product or service, you may be eligible for a refund or return in accordance with the conditions set out below.
2. Eligibility for Refunds and Returns
2.1. Digital Products
- Refunds are available only if the digital product has not been downloaded or accessed.
- Requests must be submitted within 7 calendar days of the purchase date.
2.2. Physical Products
- Items must be returned in their original condition, unused, and with all packaging intact.
- Returns are accepted within 30 calendar days from the delivery date.
- A proof of purchase (order number or receipt) is required.
3. How to Request a Refund or Return
To initiate a refund or return, please follow these steps:
- Contact our support team at [email protected] or call +1(806)737-9486.
- Provide your order number, the product name, and the reason for the request.
- For physical items, we will issue a prepaid return label once the request is approved.
All requests are processed within 5 business days of receipt.
4. Refund Processing
Approved refunds will be issued using the original payment method. The processing time may vary depending on the payment provider, but refunds are typically completed within 10 business days.
5. User Responsibilities
- Ensure that the contact information you provide is accurate and up‑to‑date.
- Retain your order confirmation and any related correspondence until the refund or return is fully resolved.
- Comply with the return instructions and timelines specified by citydomains.
6. Limitations and Exclusions
The following items are non‑refundable and non‑returnable:
- Custom‑made or personalized products.
- Products purchased during a clearance or “as‑is” sale, unless required by law.
- Services that have already been fully performed.
7. Legal Disclaimers
All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local legislation.
We reserve the right to modify this Refund and Returns Policy at any time without prior notice. The most current version will be posted on our website.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: